Insight IVR : Product Applications


The following is a list of some of the applications that Insight IVR has to offer:


  • Healthcare
  • Medical Transcription Services - Allows Doctors to Record Transcriptions, which can later be listened to and documented by a Medical Transcribe.
  • Automated Prescription Filling - Allows Pharmacies to allow for automated prescription filling services for patients.
  • Patient Reminders - Remind patients of upcoming appointments or to take their medicine on time.
  • Off Hours Auto Attendant - Provide Emergency Information for Patients off hours when the office is closed.
  • Patient Surveys - Survey Patients for Quality Assesment and Increase Customer Satisfaction.
  • Bill Collection - Remind Residents of Late Payments due, and provide automated Payment service.

  • Banking
  • Bank Information - Provide Bank Information to Customers including Hours, Services Provided and Locations, etc.
  • TeleBanking - Allow Customers to Securely access their Account Details, Transfer Funds, etc.
  • Card Enablement - Allow Customers to Enable their Bank, Check, Credit Cards Securely and Automated.
  • Call Routing - Route Calls to the proper person/department within a Bank/Office.

  • Call Centres
  • Customer Satisfaction Surveys - Survey Patients for Quality Assesment and Increase Customer Satisfaction.
  • Employee Screening - Perform Initial Candidate Interviews for job screening.
  • Call Center Automated IVR Functionalities - Provide Automated Account/Company Information to Callers to reduce calls to live Agents.
  • Call Center Routing - Route calls to the proper Call Center Agents based on Customer Requirements.

  • Human Resources
  • Employee Screening & Recruiting - Perform Initial Candidate Interviews for job screening.
  • Employee Satisfaction - Provide Surveys to Employees to better motivate employees.
  • Employee Time Clock - For Employees working on the go, allow them to clock in/out via telephone.

  • Customer Service
  • General Information - Provide General Information to Customers including Hours of Operations, Mailing Address, Driving Directions, Employee Directory, Services Information, etc.
  • Reminders - Remind Customers of Appointments, Late Bills, upcoming events, fund raising efforts, general information.
  • Order Processing - Allow Customers to place order over the telephone automated.
  • Credit Card Processing - Allow Customers to pay bills via the telephone
  • Customer Survey - Survey Customers to provide better customer services
  • Bill Collection - Remind Residents of Late Payments due, and provide automated Payment service.

  • Customer Products
  • Product Registration - Allow Automated Registration of Products.
  • Recall Information - Allow Information about Product Recall.
  • Shipment Status - Allow customer to find information about Shipments.

  • Retail Stores
  • Dealer/Store Locator - For a Multi-Chain of Stores, provide the nearest store information based on phone number or zip code.
  • Store Information - Provide Store Hours, Department Routing and Directions.
  • Specials/Discounts - Provide information of Specials and Discounts in the store.
  • Appointment Confirmation - Allow Customers to Confirm upcoming Appointments.

  • Education
  • Parent Information - Provide information on Upcoming Events, Child's Homework, Leave messages for teachers, Student Grades, Test Schedules etc.
  • Student Information - Provide information on upcoming events, Homework info, School Closings, etc.
  • Surveying - Provide Survey's on the quality of the teachers, cafeteria, bus service, etc.
  • Notication - Notify Parents for Child Absentees, School Closings, upcoming events.

  • Political Campaigns
  • Candidate Awareness - Broadcast Candidate Information to the community for name identification, and Voting Information.
  • Mailer Notification - Notify Recipients that Mailers have been sent out, and look out in the mail for it.
  • Survey - Allows Voters to let candidates know what are the most important issues to them.

  • Township/County Government
  • Community Awareness - Provide Inbound/Outbound services to inform the community about upcoming events, functions, changes to the laws, etc.
  • Emergency Notification - Call Residents to inform them about an Emergency (Tornado, Hurricane, Snow, Storms, etc.)
  • Services Provided - Provide Callers with information on what services the township offers.
  • Department Routing - Route Callers to the Proper Department within the Municipality Offices.
  • Parking - Allow Callers to pay Metered Parking through the Phone
  • Bill Collection - Remind Residents of Late Payments due, and provide automated Payment service.

  • Entertainment
  • Ring Tone Services - Allow Callers to Download Ringtones to the Mobile Phone.
  • Lottery - Allow Callers to play the lottery through their phone.
  • Radio - Allow Callers to Listen to the Radio through the phone.
  • Ring Back Services - Allow Callers to Choose their RingBack tone that will be used when callers dial their number.
  • Horoscope - Allow Callers to listen to their Horoscope.
  • Music Messaging - Allow Callers to Dedicate a Music Message to their Loved Ones, Friends, etc.
  • Dating - Allow Callers to Listen to Dating Profiles, and Chat Live with other People.
  • Chatting - Allow One on One Chatting, or Conferencing amongst many people together(Sports Chat, Political Chat, Current Events Chat, etc.)
  • News - Provide Up to date News to the Callers.
  • Weather - Provide the Current Weather Service to Callers.
  • Voice SMS - Provide a Facility for Callers to Record a Message and forward the Message to the Requested Party.
  • Quiz - Provide an Telephonic Quiz and give winners a prize.

  • Security & Emergency
  • Emergency Notification - Call Residents to inform them about an Emergency (Tornado, Hurricane, Snow, Storms, etc.)

  • Travel & Lodging
  • Hotel Booking - Provide ability to callers to Book their Hotel Reservations through the phone.
  • Special/Deals - Let Callers know about special travel deals and services.
  • Hotel Locator - For Multi-Chain Hotels, provide the nearest hotel information based on the state/zip code.

  • Automotive
  • Dealer Information -Provider Dealer Hours, pricing and other information.
  • Car Status - Provide Status of Car to Vehicle Owners, so they know if the vehicle is ready or not.
  • Payment - Allow Customers to pay bills over the telephone to reduce time when picking up the vehicle.

  • Police & Parking
  • Traffic ticket service - Allow Violators to pay Traffic Tickets over the phone.
  • Notification - Notify Community of Suspicious Indviduals or Warnings.
  • Parking - Allow Callers to pay Meter Parking through the Phone.

  • Airlines / Railways / Bus & other Transporation
  • General Information - Provide Information about Services, Rates and Specials Offered.
  • Schedule Infromation - Provide up to date Information about Train/Place/Bus Arrival And Departure Information.
  • Bookings - Taking Ticket Bookings for Train/Plane/Bus.
  • Complaint Booking - Allow Customers to File a Service/Billing Complaint so that it is Trackable and Accountable.
  • Survey - Allows Customers to provide Service/Products/Suggesstion Feedback.
  • Call Routing - Route Calls to the proper person/department.

  • Telephone Companies (Land & Mobile Operators)
  • General Information - Provide Information about Services, Rates and Speicals Offered.
  • Account Infromation - Provide Information about Customer Account, Including Balance Due, Minutes Used, etc.
  • Number Change Notification - Notify Callers that a Phone Number has been changed.
  • New Number Notification - Notify Callers that the Phone Number has been changed, and play out the New Number.
  • Bill Collection - Remind Residents of Late Payments due, and provide automated Payment service.
  • Complaint Booking - Allow Customers to File a Service/Billing Complaint so that it is Trackable and Accountable.
  • Survey - Allows Customers to provide Service/Products/Suggesstion Feedback.
  • Call Routing - Route Calls to the proper person/department.